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Support Engineer in Muscat - Oman

Experience: 0 - 3 yrs.
Education:Basic - Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Technology)
Nationality: Omani
Industry Type: IT - Software Services
Functional Area:IT Software Oct 17, 2019

Job Description


• Implement and install solutions on the customer's test and production environments.
• Work onsite and offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits customer sites physically or remotely.
• Perform any other job-related duties incidental to the work.


• Bachelor's Degree in Information Technology, Engineering/Science, Computer application or any related field.
• Fresh graduates / Up to 3 years’ experience in a familiar field.
• Willing to travel abroad and work extra hours whenever needed.
• Knowledge in database engines (Oracle and MS-SQL).
• Basic knowledge in operating systems (Linux and MS Windows).
• Knowledge in application servers (Tomcat, WebLogic, and WebSphere).
• Knowledge in Directory Services (AD & LDAP).
• Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
• Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
• Knowledge in PKI Infrastructure and Certificate Authorities.
• Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
• Knowledge in server and client operating systems (Linux Distros, Windows).
• Knowledge in web application servers (Jetty, Wildfly, JBoss).
• Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).
• Cloud Infrastructure Tools (OpenStack, Kubernetes, S3, Docker).
• DevOps Techniques and Skills including CI/CD.

Keyword: Oracle, MS SQL Server, Tomcat, Weblogic, Websphere Portal Developer, Cloud Computing, Virtualization Engineer, SAN, Amazon, SQL Azure, g, Web Application Testing, Disaster Recovery Planning, Linux
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